Refund policy

Last updated: October 12, 2026

This policy applies to orders placed on napre.com.

Request a return or refund

To request a return and refund, please contact support@napre.com within 7 business days after receiving your order. Include your order number, the item you would like to return, and the reason for your request. If you are reporting a quality issue, photos or a short description can help our team assist you.

Where to send your return

Returned items should be sent back to the warehouse that originally shipped your order. Please contact us before sending anything back so we can confirm the correct warehouse address and provide the return instructions for your order.

Quality-related returns and exchanges

Returns and exchanges for product quality issues are free of charge. NAPRE covers the return shipping cost and, for a quality-related exchange, the cost of shipping the replacement to you.

Returns without a quality issue

If you return an item for a reason unrelated to product quality, you are responsible for the return shipping cost.

Refund processing

Once the warehouse has received and inspected your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days after receipt and inspection. Your bank or payment provider may need additional time to post the funds to your account.

If you have not received a refund confirmation after this period, please contact support@napre.com with your order number.

Contact and customer service hours

Email: support@napre.com
Customer service: Monday–Friday, 9:00 a.m.–10:00 p.m., Beijing time (China Standard Time, UTC+8). Closed Saturday and Sunday.

You may email us at any time. For the 7-business-day request window, we use the time your email was sent, not the time our team replies.

This policy does not limit any rights you may have under applicable consumer protection laws.