Terms of service
Last updated: October 12, 2026
1. About NAPRE
NAPRE operates napre.com through Flow Sports Technology Co., Limited, a company based in Hong Kong. These terms explain the use of our website and purchases made through our online store. Our store is hosted on Shopify.
Please read these terms together with our Return and Refund Policy, Shipping Policy, and Privacy Policy before placing an order.
2. Using our website
Please provide accurate contact, billing, and delivery information when placing an order or contacting us. If you create an account, keep your sign-in details secure. Do not use this website for unlawful or fraudulent activity, submit misleading information, or interfere with the website or other customers.
3. Product information and availability
Refer to the individual product page for the model, specifications, included accessories, availability, and price. Features and included items can differ between models. Images should be read together with the written product description.
Some content introduces products that are still in development. An announcement or editorial mention does not mean that a product is available to purchase. If any detail is unclear, contact us before ordering. If we discover a material error or an availability issue affecting your order, we will contact you to explain the available options.
4. Prices, payment, and orders
The applicable currency, product price, shipping charges, and taxes are shown during checkout. Please review the total and your delivery details before paying. Available payment methods are displayed at checkout.
Keep your order confirmation for reference. If you need to correct or cancel an order, contact us promptly with your order number. The options available depend on whether the order has already been processed or shipped; we will confirm what can be done. Shipped orders can be handled under our Return and Refund Policy.
5. Shipping and delivery
Our Shipping Policy explains dispatch, delivery estimates, and shipping charges. Delivery estimates are not guaranteed arrival dates. Contact us if an order is delayed, damaged in transit, or has not arrived so we can help investigate.
6. Returns, exchanges, and refunds
Contact support@napre.com within 7 business days after receiving your order to request a return and refund. Returns go back to the original shipping warehouse after our team confirms the address and instructions.
Returns and exchanges for product quality issues are free of charge. For returns unrelated to product quality, the customer pays return shipping. Approved refunds are issued to the original payment method within 10 business days after the warehouse receives and inspects the return. Banks and payment providers may take additional time to post the funds.
See our Return and Refund Policy for the full process. This section does not create a separate warranty period or reduce any rights you have under applicable law.
7. Product use and educational content
Read and follow the instructions, warnings, and care guidance for your specific product. Website articles and guides provide general information and are not a substitute for individual medical advice. If you have a health condition or are unsure whether a device is suitable for you, seek advice from a qualified healthcare professional before use.
Documents and test reports relate to the models and scope stated in each document. Their presence does not establish approval, certification, or a health benefit beyond what the document actually supports.
8. Website content and third-party services
NAPRE website text, images, logos, and other materials belong to NAPRE or their respective owners and licensors. You may browse and use them for personal shopping and reference. Please obtain permission before reproducing protected material for commercial use.
Where you follow an external link or use a third-party payment or other service, review that provider’s applicable terms and privacy information. Our Privacy Policy explains how personal information is handled in connection with this store.
9. Your rights and changes to these terms
Nothing in these terms excludes or limits consumer rights that cannot be excluded or limited under applicable law. If you have a concern about an order or these terms, contact us so we can help resolve it.
We may update these terms to reflect changes to our store. The latest version and update date will appear on this page. Changes will not be used to reduce the rights attached to an order you have already placed.
10. Contact and customer service hours
Email: support@napre.com
Phone: +852 90548996
Customer service: Monday–Friday, 9:00 a.m.–10:00 p.m., Beijing time (China Standard Time, UTC+8).
Closed Saturday and Sunday.
You may email us at any time. Messages received outside these hours will be handled when customer service resumes. For time-limited return requests, the time your email was sent is used, not the time we reply.
Business: Flow Sports Technology Co., Limited
Business address: Flat/Room 917B, Block A, 9/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong.
This business address is not the return shipping address. Contact us for the original shipping warehouse’s return address before sending a return. You can also use our Contact Us page.